Frequently Asked Questions
Everything you need to know about our smart cleaning solutions.
Will these robot vacuums work on high-pile carpets?
Most of our advanced models feature automatic carpet detection and high-suction modes designed specifically for medium to high-pile rugs, though performance may vary on extremely shaggy textures.
How long does shipping take for smart home devices?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your robot's journey to your doorstep.
What is your return policy for opened units?
We offer a 30-day satisfaction guarantee. If you are not happy with your cleaning results, you can return the unit in its original packaging for a full refund, minus a small restocking fee.
Do I need a smartphone to use these products?
While most of our vacuums include a physical remote or manual start button, a smartphone is required to access advanced features like room mapping, scheduling, and no-go zones.
Are replacement parts like filters and brushes readily available?
Yes, we stock a full range of replacement kits including HEPA filters, side brushes, and microfiber mopping pads to ensure your device maintains peak performance for years.
What kind of warranty comes with my purchase?
All of our robot vacuums and smart appliances come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.